Virgin Games Login: Secure Sign-In for UK Players

Welcome to the trusted gateway to your account. As a UK-licensed platform, we combine strong encryption, rigorous account controls, and responsible play tools to make every session safe and seamless. This page explains how to complete a Virgin Games login on desktop and mobile, recover credentials, finish verification, and protect your account with simple best practices.

How to log in

On the website

1. Select Log In on the homepage.
2. Enter your registered email address and password, then submit.
3. If two-step security prompts appear, follow the on-screen guidance.
4. Once signed in, you can browse games, manage limits, and update details.

Tip: Always access the Virgin Games login from our official domain, and save it as a trusted bookmark.

In the app

1. Open the official iOS or Android app.
2. Tap Log In and enter your credentials.
3. Enable Face ID, Touch ID, or device biometrics on your trusted device for faster access.
4. Use the Stay signed in option only on your personal device.

The app provides the same secure Virgin Games login experience, optimised for on-the-go play.

Forgot details? Recover your account

• Password reset: Choose Forgot Password, enter your email, and follow the message we send. If the message doesn’t arrive, look in your junk folder or request a new link.
• Username reminder: Use the Forgot Username option and confirm your registered email to receive a reminder.
• Locked or suspended profile: For your security, we may temporarily restrict access. Follow the on-screen steps or contact Support for guidance.

Verification (KYC)

To keep play safe and compliant, we verify age, identity, address, and (when needed) payment methods. You may be asked to upload a valid photo ID, recent proof of address, or payment evidence via our secure portal. Verification helps protect minors, prevents fraud, and supports fair play. Most reviews complete quickly once the correct documents are provided.

Security best practices

• Create a unique passphrase and update it regularly; consider a reputable password manager.
• Never share credentials; sign out on shared or public devices.
• Keep your browser, operating system, and app updated.
• Use trusted networks and enable device-level security such as biometrics or PIN.
• Be wary of unexpected messages; we will never ask for your password by email or SMS.

Safer gambling tools

• Deposit limits to set spend in advance.
• Session time reminders to help you stay in control.
• Time-outs for short breaks, and self-exclusion for longer breaks.
• Activity statements for clear visibility of your play.

Support and FAQs

Visit the Help Centre for payments and withdrawals, promotions information, RTP and wagering basics, game rules, and account support. If your Virgin Games login is locked or you need personalised assistance, contact our Support team for prompt help.

Ready to begin?

Select Log In to access your account, or Join Now to register in minutes and complete verification. Play responsibly and set limits that work for you.

Legal and responsible play

18+ only. T&Cs apply. Please play responsibly. Support is available via BeGambleAware.org. Virgin Games is licensed and regulated by the Gambling Commission in Great Britain.